Refund policy

This policy covers bookings with Extreme Watersports (UAE) and NexGen Divers (Red Sea). The full terms are on our Terms & Conditions page.

Day trips, special trips, snorkeling and recreational courses

• Deposit and payment: 50% deposit to book; balance paid before the activity.
• 48 hours or more before: we reschedule you. If that isn't possible, we refund you.
• Less than 48 hours before: the deposit is not refunded.
• No-show, or more than 15 minutes late: full payment is not refunded.

Technical and CCR courses

• Deposit and payment: €300 deposit to book; balance due 30 days before the course.
• 30 days or more before: the deposit can be moved once, at our discretion.
• Less than 30 days before: all fees are non-refundable.
• No-show: full payment is not refunded.

When we cancel

If we cancel for weather, port authority instructions or safety, we move you to the next available date. If that isn't possible, we refund you.

Fees

• Online payment and processing fees are not refunded in any case.
• E-learning fees are non-refundable.

How to cancel

Please send changes and cancellations in writing by WhatsApp or email: info@extremesports.ae for UAE activities, info@nexgendivers.com for Red Sea activities.